Terms of Service

Online Vakil Technologies Pvt. Ltd. operates a neutral technology intermediary under Section 79 of the Information Technology Act, 2000. We provide digital workflow infrastructure: phone-OTP login, automatic advocate matching (blind, rule-based), document drafting assistance, Aadhaar eSign facilitation, payment collection for our own technology fees, legal notice dispatch via registered post, and case tracking.

We do not practise law. We do not provide legal advice, opinions, or guarantees about the outcome of any matter. All substantive legal services are provided by advocates independently enrolled with a State Bar Council. Each advocate is solely responsible for their professional work under the Advocates Act, 1961 and the Bar Council of India Rules, 1975.

The Bar Council of India, Rule 36 prohibits advocates from soliciting work or advertising their services. Consistent with this rule:

• We never rate, rank, review, or feature advocates.
• We never display advocate profiles for consumer browsing.
• We never accept or pay referral fees, lead fees, or revenue-share based on legal fees (Bar Council Rule 2).
• Advocate matching is blind and algorithmic, based only on jurisdiction, practice area, availability, and language.
• We do not hold client funds. Any escrow facility is provided through an RBI-regulated trusteeship partner (Bar Council Rule 25).

Your account is tied to your Indian mobile number. Sharing your phone's OTP or logged-in session with anyone else defeats the security of the platform and is your responsibility. Sessions auto-expire and require re-authentication every 30 days.

We charge a flat technology convenience fee (currently ₹999) to the consumer per engagement, collected through a licensed payment aggregator. This fee is strictly for our digital infrastructure: eSign, Bhashini translation, OCR, document storage, eCourts tracking, and notice dispatch. The advocate's professional fee is agreed between you and the advocate directly and is paid by you to the advocate outside our wallet. We do not retain a percentage of the advocate's fee.

A formal attorney–client relationship, and the privilege that flows from Section 126 of the Indian Evidence Act, 1872, attaches only after the Vakalatnama is executed via Aadhaar eSign through a licensed eSign Service Provider (currently Digio). Conversations you have with the platform, or with a matched advocate before Vakalatnama execution, are not privileged.

Notice drafts and case summaries generated by our AI tools are preliminary drafts only. No AI output has legal force until it has been reviewed, amended, and authorised by an advocate. eCourts case data is fetched from a commercial wrapper of the public eCourts service and may lag by up to 24 hours.

• No automated scraping of the platform.
• No use of the platform to intimidate, harass, or submit false information.
• No use for matters that require in-person court appearance in courts where the matched advocate is not enrolled.
• No attempt to circumvent the advocate matching algorithm.

Our aggregate liability to you for any cause of action arising from your use of the platform is capped at the total technology fees you have paid us in the 12 months preceding the cause of action. We are not liable for losses arising from the independent acts or omissions of advocates, for court delays, for third-party service outages (Razorpay, Digio, Bhashini, Pingen, Meta), or for events of force majeure.

Disputes with Online Vakil are governed by the laws of India. We will first attempt mediation through our Grievance Officer. If unresolved within 30 days, disputes may be referred to binding arbitration at Bengaluru, Karnataka, under the Arbitration and Conciliation Act, 1996. For consumer grievances you retain all rights under the Consumer Protection Act, 2019.

Material changes take effect 15 days after notice to your registered phone and in-app banner.

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