How to reach us
Most questions about an active case are best raised with your matched advocate through the case detail screen. Use the addresses below for platform-level queries.
General support
For product questions, account problems, and billing clarifications.
Grievance Officer
For formal complaints under the Information Technology (Intermediary Guidelines) Rules, 2021. First response within 24 hours; resolution within 15 days.
Data Protection Officer
For DPDPA 2023 requests — data access, correction, erasure, consent withdrawal, nomination, and cross-border transfer queries.
Security
Vulnerability disclosure, dependency CVEs, account-takeover reports. Please include a reproducible proof of concept.
Press & partnerships
For partnership enquiries (CSC/VLE, ODR providers, Bar Council outreach) and press interviews.
Online Vakil Technologies Pvt. Ltd.
Bengaluru, Karnataka, India — 560001